top of page
Fundo Abstrato Ondulado

Terms & Conditions

General conditions of Sale


The general conditions of sale are automatically accepted after order confirmation and receipt of the respective proof (sales document) issued by INFORSILVA | IT Solutions.


How do orders work?

At INFORSILVA you can make your purchases in the most varied ways, through the Online store, comfortably, from home or office, and receiving at the place defined by you or picking up in our physical store. Simple!

Orders may also be made in writing and addressed to the commercial department, via E-Mail or by telephone, speaking to a collaborator available for this purpose. Contact here.


Hours - We choose to be flexible!

You can count on us from Monday to Friday, from 09:00 to 12:30 and from 14:00 to 19:00. Is our timetable not compatible with yours? We know that time is precious. Ask us to call you back! Click here to be redirected.



Sales prices and payment terms are established in the table of values in force at any given time, for the products and services provided by INFORSILVA | Soluções Informáticas, which may be changed without prior notice.

Credit notes are not issued if there are price reductions after invoicing for previously purchased products and services.



The product/order will only be delivered upon payment, by cash, check, bank transfer or cash on delivery, in accordance with the conditions expressed in the sales document.

Regardless of whether there is credit or not, amounts lower than €100 referring to products and/or services will be paid in cash.


Property reservation

Ownership of the items supplied by INFORSILVA will only be transferred to the Customer after the respective amount has been paid in full, plus any interest due on late payment and/or compensation (if payment is not in accordance with the sales conditions established in the document accompanying the product/service).

If the amount corresponding to the supply of the articles is paid by bank check, it is understood that its value is only fully paid after the respective check has been collected.


If the Customer does not pay the price on the respective due date, INFORSILVA will have the right to demand interest on late payment until full payment at the legal rate of commercial interest, established in accordance with the provisions of paragraph 3 of Article 102 of the Commercial Code, from the due date in question.

The Client must also, in case of non-compliance, pay INFORSILVA the expenses and charges arising from the judicial collection of the debt, including the fees due to a lawyer and the amount of €48 for administrative expenses.

In the absence of a designation by the Customer, INFORSILVA may impute the payments made by the Customer to the compensation of the Customer's pre-existing debts, in accordance with the superlative rules established in article 784 of the civil code.

The payment made by the Customer that is not enough to cover what is due, will be charged to the account, successively, of the expenses with the collection of interest on late payment.



All products supplied by INFORSILVA enjoy the warranty period granted by the respective manufacturers. INFORSILVA only transmits the manufacturer's warranty and conditions to the Customer.

All products that are under warranty are accepted, provided they are duly accompanied by the purchase invoice and in good condition.

In case of out of stock, and based on the table in force, it may be proposed to exchange the product for another similar product upon payment of the differential value.

If none of these solutions are viable, the product will be sent to the manufacturer, and the repair/replacement period will be exclusively the responsibility of the manufacturer.



A return can be made within a maximum period of 8 working days, only when duly justified and approved by INFORSILVA, and the product must be in perfect condition and complete - packaging, manuals, cables, accessories, etc. ).  Subsequently, the credit will be made  according to the current table.


Intellectual Property Rights

INFORSILVA is not responsible for any violation of commercial protection rights or intellectual property rights of third parties, which the products sold may incur. The Customer must immediately inform INFORSILVA of any claim for such reason.


Conditions Relating to the Software

With respect to the Software products provided in accordance with these General Conditions of Sale, it is understood and agreed that the term "Purchase" or similar terms shall be interpreted as "Grant of License" and that the "Buyer " or similar terms shall be interpreted as "Licensed". Title to the licensed materials rests with the manufacturer. The Software provided does not include version and Software updates, which may be independently provided and will have an associated cost.


Technical support

For technical support carried out at INFORSILVA's facilities, it is necessary to clearly express the respective fault and for on-site support (Customer's facilities) prior appointment must be made.

For out-of-warranty equipment, and when the budget is equal to or less than €30, the repair will be carried out without the Customer's approval, unless the Customer expresses interest in advance in a paper budget request. Otherwise, INFORSILVA will debit the amount of €30.

When there is a breakdown in equipment caused by incorrect use, the repair value will be charged regardless of whether it is under warranty or not.

In no case, INFORSILVA can be held responsible for data, programs, Software or parameterizations installed in the products delivered for assistance.


Limitation of Liability

Under no circumstances will INFORSILVA be liable to the user or any other individual or collective personnel for any accidental, special, consequential or any other indirect damage; including, but not limited to, loss of profits, loss or destruction of data by the Customer (if these are the result of INFORSILVA, it will be liable for material damages caused according to the General Data Protection Regulation, if caused by the After Sales Service of each manufacturer, even if in charge of INFORSILVA, the manufacturer will be responsible for the loss thereof) or other economic or commercial losses, even if INFORSILVA and/or its partners have been notified of the possibility of occurrence of such damages, or that their occurrence is foreseeable. Under no circumstances will we be responsible for claims made by third parties. INFORSILVA's total liability to the user will not exceed the amount that the user paid for the purchase of its product or service and when it occurs within a period of less than 6 months after the solution, whether hardware, software or service. The limitations of liability contained in this section will apply even if the breach or alleged serious breach is a breach of a fundamental condition or term or constitutes a serious breach of the terms of this license.


General notes

INFORSILVA cannot be held responsible for any typographical errors.

To all the referenced values, VAT is added at the legal rate in force.

These General Conditions are sent to all INFORSILVA Customers, the alleged lack of knowledge of these General Conditions does not exclude their applicability.


Applicable Law and Jurisdiction Agreement

Commercial transactions to which INFORSILVA is a party are subject to these General Commercial Conditions, unless there is a written contract between the parties, and are governed by Portuguese private law.

For all litigious issues arising from any supply made, the parties choose the jurisdiction of the district of Felgueiras, expressly waiving any other.

bottom of page